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Thread: Wrong aspect ratio on Samsung E profile

  1. #1

    Question Wrong aspect ratio on Samsung E profile

    Hi all,

    I have an mkv video (FFmpeg info below) that is getting stretched vertically on my Samsung E TV, i.e. there are no black bars at the top and bottom. I believe this has started happening recently as I don't recall having this issue earlier in the year but I can't be certain of that. Note that transcoding for all devices is turned off but this works fine on another TV (Samsung J profile) and the server and TVs are all on my local network.

    Is there an updated profile I could use or is there a setting I'm missing somewhere that would stop this?

    Thanks for your help.

    Code:
    ffmpeg version N-91441-g3a2d21bc5f Copyright (c) 2000-2018 the FFmpeg developers
      built with gcc 7.3.0 (GCC)
      configuration: --disable-static --enable-shared --enable-gpl --enable-version3 --enable-sdl2 --enable-bzlib --enable-fontconfig --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libtheora --enable-libtwolame --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libzimg --enable-lzma --enable-zlib --enable-gmp --enable-libvidstab --enable-libvorbis --enable-libvo-amrwbenc --enable-libmysofa --enable-libspeex --enable-libxvid --enable-libaom --enable-libmfx --enable-amf --enable-ffnvcodec --enable-cuvid --enable-d3d11va --enable-nvenc --enable-nvdec --enable-dxva2 --enable-avisynth
      libavutil      56. 18.102 / 56. 18.102
      libavcodec     58. 21.104 / 58. 21.104
      libavformat    58. 17.101 / 58. 17.101
      libavdevice    58.  4.101 / 58.  4.101
      libavfilter     7. 25.100 /  7. 25.100
      libswscale      5.  2.100 /  5.  2.100
      libswresample   3.  2.100 /  3.  2.100
      libpostproc    55.  2.100 / 55.  2.100
    Input #0, matroska,webm, from 'I:\Media\Movies\Kingsman\2 - Kingsman, The Golden Circle (2017).mkv':
      Metadata:
        title           : EVO
        encoder         : libebml v1.3.0 + libmatroska v1.4.1
        creation_time   : 2017-11-25T19:36:06.000000Z
      Duration: 02:21:12.51, start: 0.078000, bitrate: 3063 kb/s
        Chapter #0:0: start 0.000000, end 290.999000
        Metadata:
          title           : Chapter 1
        Chapter #0:1: start 291.082000, end 578.536000
        Metadata:
          title           : Chapter 2
        Chapter #0:2: start 578.619000, end 815.648000
        Metadata:
          title           : Chapter 3
        Chapter #0:3: start 815.731000, end 1133.341000
        Metadata:
          title           : Chapter 4
        Chapter #0:4: start 1133.424000, end 1496.328000
        Metadata:
          title           : Chapter 5
        Chapter #0:5: start 1496.411000, end 1722.387000
        Metadata:
          title           : Chapter 6
        Chapter #0:6: start 1722.470000, end 1971.344000
        Metadata:
          title           : Chapter 7
        Chapter #0:7: start 1971.427000, end 2357.772000
        Metadata:
          title           : Chapter 8
        Chapter #0:8: start 2357.855000, end 2600.890000
        Metadata:
          title           : Chapter 9
        Chapter #0:9: start 2600.973000, end 2905.611000
        Metadata:
          title           : Chapter 10
        Chapter #0:10: start 2905.694000, end 3233.147000
        Metadata:
          title           : Chapter 11
        Chapter #0:11: start 3233.230000, end 3510.298000
        Metadata:
          title           : Chapter 12
        Chapter #0:12: start 3510.381000, end 3903.942000
        Metadata:
          title           : Chapter 13
        Chapter #0:13: start 3904.025000, end 4191.479000
        Metadata:
          title           : Chapter 14
        Chapter #0:14: start 4191.562000, end 4413.784000
        Metadata:
          title           : Chapter 15
        Chapter #0:15: start 4413.867000, end 4780.901000
        Metadata:
          title           : Chapter 16
        Chapter #0:16: start 4780.984000, end 5024.144000
        Metadata:
          title           : Chapter 17
        Chapter #0:17: start 5024.227000, end 5334.329000
        Metadata:
          title           : Chapter 18
        Chapter #0:18: start 5334.412000, end 5604.265000
        Metadata:
          title           : Chapter 19
        Chapter #0:19: start 5604.348000, end 6013.799000
        Metadata:
          title           : Chapter 20
        Chapter #0:20: start 6013.882000, end 6302.296000
        Metadata:
          title           : Chapter 21
        Chapter #0:21: start 6302.379000, end 6577.529000
        Metadata:
          title           : Chapter 22
        Chapter #0:22: start 6577.612000, end 6915.033000
        Metadata:
          title           : Chapter 23
        Chapter #0:23: start 6915.116000, end 7299.876000
        Metadata:
          title           : Chapter 24
        Chapter #0:24: start 7299.959000, end 7543.077000
        Metadata:
          title           : Chapter 25
        Chapter #0:25: start 7543.160000, end 7955.448000
        Metadata:
          title           : Chapter 26
        Chapter #0:26: start 7955.531000, end 8114.356000
        Metadata:
          title           : Chapter 27
        Chapter #0:27: start 8114.439000, end 8472.423000
        Metadata:
          title           : Chapter 28
        Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1280x528, SAR 1:1 DAR 80:33, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
        Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
        Metadata:
          title           : Surround
    At least one output file must be specified
    
    <MEZZMO>: Child process ended with code: 109, ExitCode=1
    
    
    ---> DB Level Info: 41, 100
    ---> Frame rate: 23.98
    ---> Aspect ratio: 80:33 PAR=1:1
    ---> Duration: 02:21:12

  2. #2
    Join Date
    Sep 2009
    Posts
    1,968

    Default

    Can you try different picture modes on the TV to see if one of them will display the picture correctly? Use the options button or tools button on the remote to find the picture settings.

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  3. #3

    Default

    Thanks for the quick response Peter. It turns out that whilst the settings in the main setup of the TV were correct, one of the pesky children had changed the picture mode on the TV whilst viewing a video (in the Tools menu) which I hadn't checked.

    Problem now resolved so this thread can be marked as solved.

    Thanks again and Happy New Year to you all.

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