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Thread: mezzmo keep stops working and shuts down.

  1. #1
    Join Date
    Oct 2018
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    Norway
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    Default mezzmo keep stops working and shuts down.

    i tried different things to fix it, all from unninstall and reinstall, run as administrator and nothing helps. it crashes when it transcoding files, reading folders and almost every thing. it started about 3 days ago. after a windows 10 update.
    Attached Images Attached Images

  2. #2
    Join Date
    Sep 2009
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    1,959

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    Hi,
    when the crash occurs please go to c:\windows\SysWOW64 and run taskmgr.exe then find Mezzmo.exe in the process list and right-click and create a dump file. Add the dump file to a zip and upload it to a file sharing site like wetransfer or sendfile and send us a download link.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
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    Norway
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    Default

    do it comes a fix for the crash in future uodate?
    Last edited by monjanse; 07-17-2019 at 09:11 PM.

  4. #4
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    Oct 2018
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    Default

    ok. i do it now.

  5. #5
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    Default

    Quote Originally Posted by Peter View Post
    Hi,
    when the crash occurs please go to c:\windows\SysWOW64 and run taskmgr.exe then find Mezzmo.exe in the process list and right-click and create a dump file. Add the dump file to a zip and upload it to a file sharing site like wetransfer or sendfile and send us a download link.
    https://we.tl/t-S98ebp39MB

  6. #6
    Join Date
    Sep 2009
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    Thanks for the dump file, the call stack does not indicate a problem in the Mezzmo application as the crash is in a windows dll. Please try checking system files for a problem by running the system file checker tool https://support.microsoft.com/en-au/...rrupted-system

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Oct 2018
    Location
    Norway
    Posts
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    Default

    Quote Originally Posted by Peter View Post
    Thanks for the dump file, the call stack does not indicate a problem in the Mezzmo application as the crash is in a windows dll. Please try checking system files for a problem by running the system file checker tool https://support.microsoft.com/en-au/...rrupted-system

    i did it now. it was no component store corruption detected.

  8. #8
    Join Date
    Sep 2009
    Posts
    1,959

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    Could you please have a look in the Windows Event viewer to see if this reports the error code https://support.ipconfigure.com/hc/e...plication-Logs

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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