Library gone following restart

**HomerRamone** · 11-10-2020, 08:21 PM

The bigger issue here was the complete lack of a library. The library tab was totally empty. Didnt even say Library in there.
I finally resolved this last night by uninstalling and reinstalling - but this of course means I had to restore an old database (again).
I still seem to be missing images from many files - and even if I try to force it to update these by right clicking a given folder and choosing "update all" (but with only Update Artwork checked - I dont want it to update the metadata - thats fine) it doesnt seem to update the images.

**HomerRamone** · 11-10-2020, 08:28 PM

Think I figured this out. Files that didnt seem to update were tagged as locked.
Perhaps in a future update we could have a log message saying "Skipped <X> files with locked metadata" ?

**HomerRamone** · 11-12-2020, 08:00 AM

Further to this and following a windows restart the library pane is once again blank. This is becoming rather tiresome now.
tired.png

**Peter** · 11-12-2020, 09:14 AM

This indicates that the database may have been damaged during the restart and the playlist table is missing the library playlist. Was it a normal restart?

**HomerRamone** · 11-12-2020, 06:07 PM

It was a restart because windows wanted to do updates.
The library seems to still exist - its streaming files. But the library pane is empty as per the image. Doesn't even have an empty library showing.
This of course makes it impossible to do anything with the library.
Also when this happened the first time I did try restoring a backup. Made no difference at all. Pane was still empty
I could reinstall - but this has happened twice now following a restart. Reinstalling every time ive restarted windows isnt practical

**Peter** · 11-13-2020, 09:03 AM

Another possibility is the permissions on the database are preventing Mezzmo application from opening the database. Can you please try running Mezzmo.exe as administrator to see if it loads the database correctly?

**HomerRamone** · 11-14-2020, 10:46 PM

Backed up the database again
Told Mezzmo to reset the database and still the library wasnt visible.
Uninstalled and reinstalled again then restored the backup I had just made and its all back.

i did recently install norton 360 - which ive not also uninstalled. Maybe theres a conflict going on there ?