Subtitles on Philips 5000 TV and/or Xbox360

[Mushroom]

Hello Dennis,

I got my license today, so I could resume testing. I did as you said, asking your guys for the patch, and I sent them a link to this thread so it would be clear what I was talking about.

In his reply, Adric asked me to download a file named 1120_Mezzmo-setup-fix_1.exe that reverted my Mezzmo installation from 2.1.11 to 1.1.2, and which caused my trial period to end abruptly. I ended up with two versions installed, and none of them working:

SNAG-2010-12-11-01.jpg

This of course I noticed only after I entered my registration details, and after Mezzmo started. I removed both versions, and reinstalled 2.1.11. Now I am back at the four minutes wait at startup.

To avoid this kind of trouble again, what file name should I ask for in order to deploy the version that actually addresses the issue I am having? Thank you.

Ulrich

[Paul]

Hello Ulrich,

That file should not have been sent out to you - it's a patch for an unsupported version. I'll make sure it doesn't happen again. Sorry for the inconveniece.

Please send a message in again and you should get the right file this time.

[Mushroom]

Hello,

I installed the new files today. Unfortunately, this brought no changes - the load time is still over 4 minutes. After just 6 seconds, the splash dialog shows "Complete." and then just hangs there. Eventually the interface is shown, and the product works, it just spends a lot of time waiting without any disk activity.

Ulrich

[Paul]

Hello Ulrich,

That would probably be a different patch - did you get a patch only for the server? You'd need a patched version of the GUI to fix the loading times issue.

[Mushroom]

Yes, I was asked download a zip file (MezzmoMediaServer-patch211121.zip) which appears to contain only the server's executable.

I really don't know what to think - I am sure that I made it perfectly clear what the issue is, and sent a link to this thread each time I asked for the patch you mentioned. It appears that again I did not receive the file you are referring to, even after your former assurance that it wouldn't happen again.

I prefer not to write here what I am thinking about this.

Ulrich

[Paul]

I'll send it to you myself - sorry for this.

[Mushroom]

Hello Dennis,

thank you for that. This file works, and brought the startup time down to 15 seconds. Much better.

Ulrich