Samsung B Unable to play MKV files after update to 2.6.2.0

[Paul]

Thanks, Bart. We'll analyze the logs and respond shortly.

[bengels]

This particular issues was related to permissions on the transcoding folder. Somehow Mezzmo lost permissions on it so I granted Everyone Full Control (which is more then enough...). After that I could play MKV files, but without subtitles. The TV shows that the movie has already reached it's end and when you take a close look at the beginning of the movie you see all the subs scrolling by in about 1 second.
I've send the log files about this transcoding issue back to support, so you can take a look at it. If you want me to try something, please let me know.

However, for me this case can be closed. After disabling transcoding I could play all files again incl. subtitles.

Thanks,
Bart

PS: It's the same issue I come acros every release every since I'm using Mezzmo (for a few years now). I'm pretty sure it's ffmpeg related ...

[mezzmo@mvg.za.net]

This particular issues was related to permissions on the transcoding folder. Somehow Mezzmo lost permissions on it so I granted Everyone Full Control (which is more then enough...). After that I could play MKV files, but without subtitles.

Hi Bengels

I just had a look at my transcoding folder... It has no permissions assigned and is owned by Administrator.

Maybe that is why you have a problem every upgrade. Maybe Paul can clarify what Mezzmo expects the permissions to be, or maybe they can be reset during an upgrade, especially considering that Mezzmo requires permissions to run?

Just a thought :-)

Mark

[Paul]

Hi Bart,

Thanks for letting us know how you fixed the issue. We'll re-check our installer to make sure that permissions are set correctly during a clean install and during an upgrade.