Does gapless multifile still work under Win10?

**Paul** · 10-23-2015, 09:31 AM

Gapless multi-files do work under Windows 10. Can you provide more information what is not working? Perhaps take a screenshot of the Properties dialog for your gapless multi-file.

**Alex74** · 10-23-2015, 09:54 PM

Hi,
usually the wrong dialog gets shown (right click on selection -> "Create gapless..."). Trying multiple times usually results in a hard crash (I have the dump, in case). See attachments.

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**Paul** · 10-26-2015, 09:37 AM

Please email the crash dump ZIP file to us at support [at] conceiva [dot] com & we'll know what's going wrong. if the crash dump ZIP file is >10MB, then upload it to a filesharing site like Google Drive, OneDrive, Dropbox, etc. and email us the download link.

**Alex74** · 10-27-2015, 10:56 PM

Its around 8MB and on its way.

**Paul** · 10-28-2015, 09:28 AM

OK - thanks. We'll analyze the crash dump file and report back via email.

**Alex74** · 10-28-2015, 04:30 PM

Thanks.
So far no crash but also still a problem with the creation of gapless files. What seems to happen is that Mezzmo looses track of where to create it.
In the Folder-Pane the selection gets reverted back to the main entry ("Library") after clicking OK in the dialog. If I had the main entry selected beforehand, the file gets created, otherwise not.

Also, once the dialog has been called a restart is necessary or it won't work at all the next time.

Btw, is there a limitation, since the MP3s are from the Amazon music store?

**Paul** · 10-28-2015, 05:48 PM

The reason that Mezzmo is defaulting the location of the gapless multi-file to "Library" is probably due to you trying to create a gapless multi-file in a smart playlist, active playlist or folder/sub-folder. Smart playlists, active playlists and folders/sub-folders are dynamic in nature, so you cannot manually create & store files (or playlists) inside them. Mezzmo determines the contents of a smart playlist or active playlist based on your files and their metadata, and the contents of a folder based on the files inside the folder on your hard disk, NAS, etc. Hope that makes sense. So, it's best to create a normal playlist and store your gapless file there. However, if your gapless multi-file has valid metadata such as artist, album, genre, etc. then it will be automatically be listed in the smart playlists and active playlists under Music (for example, Artist, Album, Genre playlists).

Mezzmo has no limitations regarding music files - except if your music files contain digital rights management (DRM) inside them. DRM may restrict Mezzmo from reading & streaming the music file. If you are unsure if they have DRM, then right-click on one of them in Mezzmo and click 'Get FFmpeg Information'. Post that info here or email the info to us at support [at] conceiva [dot] com.