Samsung PN58C7000 not accepting .wtv video files from Mezzmo

[312pspyder]

I have been using Windows Media Center (on Windows 7) to record cable TV shows. The shows are stored in the .wtv file format. I can see the Mezzmo DLNA source on the TV and can find the video files. However, when I try to play them the TV says they are in an unsupported format. I can convert the files within Windows Media Center to DVR-MS format. Mezzmo also presents these to the TV and the TV will play them. It seems like Mezzmo is passing the .wtv format on to the TV with no transcoding, while it does transcode the DVR-MS formated files. I believe Mezzmo says it supports the .wtv file format. How do I get Mezzmo to transcode the .wtv files to something the TV can accept without having to convert the .wtv files within Windows Media Center?

I have a Samsung PN58C7000 plasma TV and am using the Samsung C device profile.

[Paul]

Mezzmo should be transcoding both the WTV and DVR-MS formats.

Can you please confirm that transcoding is turned on?

Also, please turn on logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging), then try playing one of the WTV files on your TV and once it comes up with an error, stop the server and send the logs to support (at) conceiva (dot) com and we'll take a look at what's going on.

[312pspyder]

Hi, thanks for the quick response last night!

I just went through the 2.4.0 update hoping it would help, but still have the same problem. When I try to play a .wtv file I get a popup window with an error message on the TV saying "Not supported codec". After a few seconds, the window goes away and I'm back to the screen showing the video files on the Mezzmo server.

However, now there is someting a bit different since the update to 2.4.0. Before, after I got the error message, I would still see the entry for the .wtv video file with a small screenshot icon. And I could choose that file, it would attempt to load, and I'd get the same error again.

Now, however, after trying to play a .wtv file once, the entry is still there for the video file name, but the screenshot icon was replaced with a red slashed circle icon. If I try to play it, I get a popup error window saying "No files to playback".

The video files are still in the C:\users\public\RecordedTV directory, which is where Windows Media Center placed them. And I have added that directory to the Mezzmo library. Entries for the video files also still show up in the Mezzmo Library under Video\All Video Files.

I don't believe the logs I sent contain this latest behavior. Just the original issue concerning the unsupported codec error.

I can send another log with this latest issue, or wait until you tackle the first one.

Thanks!

[Paul]

Hi,

Thanks for the logs - I'll get back to you via e-mail after we go over them and let you know if we need more or if that's enough.

[KlausV]

Hi,
I'm new to Mezzmo, but it looks great at first impression.
I have downloaded a trial version to play with it, because I'm about to buy a Samsung TV with DLNA.
I would appreciate if you could confirm that the streaming of a wtv-file from a Windows Home 2003 server to a Samsung TV is working.
If it is working, I will buy the Samsung TV and Mezzmo. Thanks.

Kind Regards,
Klaus

[Paul]

Hi Klaus,

Generally WTV are transcoded fine, but you'd need to try your specific files to know for sure.

If things aren't working as they should be, we're always happy to try and help.

[saba123]

Hi,

Thanks for the logs - I'll get back to you via e-mail after we go over them and let you know if we need more or if that's enough.

Hi there - I am having the exact same problem with the playback of wtv files. In fact its even more odd as most are successfully transcoded but odd ones are not and the error on the TV is "unsupported format".

Did you ever get to the bottom of this?

Thanks in advance.

[Paul]

WTV files should be transcoded just fine using the current Mezzmo version (2.4.5), but yes, some will fail because of various issues in FFmpeg. Can you please send a sample of such a file to us (through www.megaupload.com, for example), so that we could test it here? Also, which device profile are you using and device do you have?