Slow opening music folder

**Pavlov** · 08-14-2012, 08:23 AM

Hi,

I'm not sure if this is normal but whenever I click on the music folder to view contents I get the Windows hourglass for almost 5 min before the folder finally opens up. During that time Mezzmo freezes up until folder finally opens. Video and photo folders open immediately. I also noticed that album jackets appear in the Photos folder as well as in each album folder - is this normal?

I'm not sure if it makes a difference but I deleted the original Music folder and created a new one under another name.

The Music tab at the bottom left side of the screen still appears but is empty, my newly created folder does not appear in this area.

My music collection is not located in the Windows default "My Music" location. I have about 1000 FLAC encoded albums(6000 titles) and I'm running a Quad core Q9550 with 4gb RAM.

Thanks again

**Paul** · 08-14-2012, 10:53 AM

Hi Pavlov,

It is not normal to take so long, so we'd like to find out what is happening. Please send us a set of logs and we'll be able to see what is taking so long. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging), stop your Mezzmo server and exit Mezzmo. Start Mezzmo again and then click on Music folder as you mention. When it finally appears, exit Mezzmo again. Zip up all the logs and send them to us at support [at] conceiva [dot] com.

**Pavlov** · 08-15-2012, 06:17 AM

Originally Posted by Paul

Hi Pavlov,

It is not normal to take so long, so we'd like to find out what is happening. Please send us a set of logs and we'll be able to see what is taking so long. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging), stop your Mezzmo server and exit Mezzmo. Start Mezzmo again and then click on Music folder as you mention. When it finally appears, exit Mezzmo again. Zip up all the logs and send them to us at support [at] conceiva [dot] com.

Log file sent

Thank you

**Paul** · 08-15-2012, 05:26 PM

Thanks for the logs - we'll analyze them and contact you shortly.

**Pavlov** · 08-18-2012, 09:35 AM

Since I could not find the Mezzmo.dl with SQLite I tried to uninstall and do a fresh install/config of Mezzmo. However, despite the fact that I checked Delete Mezzmo library box, when I reinstall it I still have the exact same folders and settings(and problem) yet I'm prompted to register. What's more - I seem to have misplaced my product key %?$*&!!!
How can I do a fresh install?
Thank you

**Paul** · 08-18-2012, 11:54 AM

Hi Pavlov,

I have sent your Mezzmo serial & license key to you via email. Download and install the latest version of Mezzmo (v2.6.7.0). Then enter your serial & license key to get back up and running. Let us know if you still have problems & we'll help out.

**Pavlov** · 08-18-2012, 12:12 PM

Originally Posted by Paul

Hi Pavlov,

I have sent your Mezzmo serial & license key to you via email. Download and install the latest version of Mezzmo (v2.6.7.0). Then enter your serial & license key to get back up and running. Let us know if you still have problems & we'll help out.

Thanks for the quick response however I'd still like to do a sweep/clean install. Tried a few things and music folder is still buggy.

**Paul** · 08-18-2012, 12:20 PM

Originally Posted by Pavlov

Tried a few things and music folder is still buggy.

What's the problem you're having?

**Pavlov** · 08-18-2012, 12:40 PM

Originally Posted by Paul

What's the problem you're having?

Music folder takes forever to scan & causes Mezzmo to freeze up. Just clicking on the music folder causes Mezzmo to freeze up. Multiple copies of album artwork appear in photos folder as well as in album file folder. Moving music collection back to default Windows location didn't help. Properties pane(bottom left) shows Total folders:2 when in fact there should be 3. "Music" tab above properties pane comes up empty when I click on it.