Hi Copyman,

Since it did not solve your problem, then uninstall again and, this time, remove your Mezzmo library when uninstalling. Get the latest Mezzmo installer from http://www.conceiva.com/downloads and install Mezzmo v3.0.1 after uninstalling.

After installing, add some video files that have subtitles (external or embedded). Right-click on the video in Mezzmo and click Properties. Go to the Subtitles tab and check if subtitles are listed there.

If you still are having problems, then email us support [at] conceiva [dot] com and we'll explain the what information we need from you to help fix the problem.