Mezzmo crashing WDTV Live Hub

**robertp** · 08-30-2013, 06:42 AM

Hi,

Ever since upgrading Mezzmo to version 3.3.0.0, my WDTV Live Hub is crashing at random intervals (From 1 to 20 mins) when streaming a video.

Playing the exact same video files via USB plugged directly into WDTV does not cause the same issue. It is not related to any 1 video file, nor is there a common time frame, it just happens when it happens.

Has anything change in 3.3.0.0 in regards to WDTV's? It is getting really annoying because it doesnt just exit the video and go back to the menu, but causes a complete failure and reboot.

**Paul** · 08-30-2013, 08:17 AM

Nothing has changed for any of the WD TV Live device profiles for v3.3.0.0. A few things to try:

Sometimes the problem you are getting can be caused by your router. Turn off your router for 1 minute or so and then turn it back on again. Try streaming now.
If no better, try deleting your WD TV Liv Hub device from the Media Devices dialog and then let Mezzmo auto detect it again. After it is re-listed in the Media Devices dialog, make sure it using the right device profile (WD TV Live Hub) and try streaming again.
If still no success, it's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Use your WD TV Live as you normally do and when a video stops suddenly streaming midway, then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

**robertp** · 08-30-2013, 04:29 PM

Hi Paul,

Weird, I had already rebooted the router multiple times, however after enabling logging, and deleting the WDTV Live Hub profile and letting it be rediscovered, its working flawlessly again...

Thanks for the help!

**Paul** · 08-30-2013, 05:33 PM

Glad you are up and running again

Thanks for posting back.

**robertp** · 09-12-2013, 01:26 AM

Hi Paul,

Me again :-/. So I seemed to have narrowed the problem down a little. Everytime I reboot my system, the WDTV will constantly hard reset after 1-20mins of streaming MKV's (haven't tried any other formats).

Deleting the WDTV profile, and letting it be rediscovered resolves the issue... until the next restart. Thankfully I don't restart that often, but its getting to be a pain. I'm not sure if it happens if I just close and reopen Mezzmo either since I always leave it running.

About to try an uninstall and reinstall to see if that helps.

**jbinkley60** · 09-12-2013, 09:45 AM

Originally Posted by robertp

Hi Paul,

Me again :-/. So I seemed to have narrowed the problem down a little. Everytime I reboot my system, the WDTV will constantly hard reset after 1-20mins of streaming MKV's (haven't tried any other formats).

Deleting the WDTV profile, and letting it be rediscovered resolves the issue... until the next restart. Thankfully I don't restart that often, but its getting to be a pain. I'm not sure if it happens if I just close and reopen Mezzmo either since I always leave it running.

About to try an uninstall and reinstall to see if that helps.

Have you tried having Mezzmo track your clients by IP address and not MAC address ? For this to work you'll need to add a static IP address to your WD box, if you are currently using DHCP. Just a thought, if this is related to some ARP forwarding issue through your router.

**Paul** · 09-12-2013, 09:49 AM

Another thing to to try is to increase the advertisement interval for Mezzmo server from 30 minutes to 24 hours. Several Samsung owners have reported that this helped fix their 1-20min disconnection issues. See this FAQ to adjust the advertisement interval - http://forum.conceiva.com/showthread...ement-interval

**Dion** · 09-12-2013, 03:04 PM

Originally Posted by robertp

Hi Paul,

Weird, I had already rebooted the router multiple times, however after enabling logging, and deleting the WDTV Live Hub profile and letting it be rediscovered, its working flawlessly again...

Thanks for the help!

Well I was going to tell you the solution. Stop the server.. Change the profile to anything. Hit okay. Then change it back to the Hub Profile.

But you seem to have found the fix yourself.

It seems to get reset sometimes while NOT actually showing it being changed. Hopefully support can fix this bug.

**robertp** · 09-12-2013, 03:55 PM

Originally Posted by Paul

Another thing to to try is to increase the advertisement interval for Mezzmo server from 30 minutes to 24 hours. Several Samsung owners have reported that this helped fix their 1-20min disconnection issues. See this FAQ to adjust the advertisement interval - http://forum.conceiva.com/showthread...ement-interval

Hi Paul,

The problem is, this only started happening after the upgrade to 3.3.1. And nothing else has changed on my computer/network side. It's been working flawlessly for about 6 months without having to touch a thing.

It isn't causing a disconnection of the stream either, it is causing the WDTV to hard crash and reboot. Deleting the WDTV profile fixes the issues until the next time I reboot my computer.

I've just reinstalled Mezzmo, and will try stream for a few days and do a few reboots in between to see if I can narrow it down a bit or see if the problem is resolved.

**robertp** · 09-12-2013, 03:56 PM

Originally Posted by jbinkley60

Have you tried having Mezzmo track your clients by IP address and not MAC address ? For this to work you'll need to add a static IP address to your WD box, if you are currently using DHCP. Just a thought, if this is related to some ARP forwarding issue through your router.

My WDTV and Computer are both assigned static IP's. Literally, nothing has changed on the network side in months. The only thing that happened was the upgrade to 3.3.1. Reboots of the WDTV while streaming started occurring immediately after.