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Thread: No files listed on Sony Bravia or PS3

  1. #1

    Default No files listed on Sony Bravia or PS3

    I'm not quite certain what happened, but Mezzmo seems to have stopped streaming to both my 2011 Sony Bravia (KDL 46EX720) and my PS3.

    It was working fine then it just stopped. The message is that there is "No Files", which is not the case, as the files are listed on the main screen.

    It just "stopped" working. I'm not a whiz at this stuff so could you keep it simple.

    Also, I was wondering if there was a limit to the amount of files that Mezzmo can handle. I ask because the software crashes when I try to "Maintain Library". I have quite a large collection over more than one drive, but up until now there wasn't a real problem. Is there some kind of adjustment I can make to get the library to update.

    I'm also under the impression that certain formats might work better than others. Is it my imagination or do formats like mp4's work better.

    I've also noticed that avi files don't always work, which I am guessing is a transcoding issue, which may also be causing the crash. The PS3 handles the avi files but the Bravia does not.

    I also have trouble with subtitles. Most of the time, I keep them in the same folder as the media file, but it looks like they may have to be in a separate location, and altogether. Am I right?
    Last edited by rward1953; 09-29-2014 at 03:43 PM.

  2. #2
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    It's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging). Restart your Mezzmo server. Now try to play some files on your TV or PS3 to reproduce the problem you mention. When you have reproduced it, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Regarding the crashes when you run Maintain Library, we'd like to see the crash dump files so we can fix this problem. When a crash occurs, you will see the Mezzmo crash window. On this window, click the 'Go To Folder' button and then email us the crash dump ZIP file(s). If the ZIP files are over 10MB in size, then you will need to upload them to a filesharing site like OneDrive, Google Drive, Dropbox, mega.co.nz, etc. and then email us the download link.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

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    I figured out what was happening with the content issue, but there seems to be some issues with specific file types. There seems to be a notable lack of "avi" files in the new content and There is still a maintenance problem. I tried "repairing" the mezzmo app, and it helped with some of the issues, but it's still lagging in the transcoding and maintenance issues.

    I also noticed that there is no "Recently Added" or "Last Played" on the menu either at the computer or on the renders. Is this because they are not in the new version, or is it reflective of an issue, internally on my server? I liked those options, and I wondered if my attempts to set things write might have "removed" them. I know I didn't knowingly do it, but even after the "repair" they are not there.

    Lastly, I have some files with subtitles, "srt" mainly. Do they have to be in a separate file folder and all together for Mezzmo to use them. I know they have to have the same name as the file, but I was hoping to keep them with the media file.

    BTW, what email should I email the dump files to?

  4. #4
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    Mezzmo does include the Recently Added and Last Played playlists. If you don't see them, then either you have deleted them by mistake or your Mezzmo library may be corrupt in some way. In this case, it might be best to re-create a new Mezzmo library and add your files back into it. This will ensure you have all default playlists again and your Mezzmo library is not corrupt. To create a new Mezzmo database, go to the Options dialog (General page) and click 'Reset Database'.

    Mezzmo picks up all your subtitle files when you add them into your Mezzmo library or when you maintain your library. By default, Mezzmo looks for them in the same folder with the same file name, or you can also specify a folder path where they exist. You can check if Mezzmo has picked up the subtitles after adding your files. Simply, right-click on the video in Mezzmo and click Properties. On the Properties dialog, go to the Subtitles tab to see all subtitles for this video. There is more useful information about using subtitles in Mezzmo here - http://forum.conceiva.com/showthread...titling-Basics.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5

    Default

    I get the feeling that some of the problems I am having may actually be from a corrupted library database.

    I will reset the library and see if my problems may actually be tied to that.

    Thanks for listening.

    BTW, I've noticed that Mezzmo has a disconcerting tendency to show as "Not responding" but not crashing. Is this common?
    Last edited by rward1953; 10-08-2014 at 12:12 PM.

  6. #6
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    Let us know how you go with the new database. Your logs did show numerous database access timeouts and this results in the "Not responding" issue you were seeing. The new database should fix this problem.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7

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    Also, I remember asking about the preferable format. If I recall the suggestion was to use mp4's, as transcoding was not necessary. Am I right?

    If this is the case, would it not be feasible to convert all files to mp4? As well as this, are there other compatible formats that may not need transcoding? In conjunction with this, is there formats that do require transcoding or that will not transcode?

    I take it that ffmpeg does the transcoding. Is there a way to minimize the transcoding required and how do I know my version of ffmpeg is the most current?

  8. #8
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    Mezzmo includes both 32-bit and 64-bit versions of FFmpeg. These versions are recommended for Mezzmo since we have tested them extensively. Newer versions may not work since the developers of FFmpeg do often change parameters, etc. and this will affect transcoding. You can see the version of FFmpeg by going to the Transcoding Settings dialog. We typically update the version of FFmpeg when we release a new version of Mezzmo. The upcoming Mezzmo v4.1 includes a newer version of FFmpeg.

    Each device you own has different video, music and photo format support. Devices support different file containers (e.g. MP4, AVI, MPEG, MPEG-TS, WMV, MKV, etc.), video codecs (H.264, MPEG-4, MPEG-2, etc.) and audio codecs (AC-3, DTS, AAC, MP3, etc.). So there is no one format that you can convert your files to. That's where device profiles are used to tell Mezzmo what formats are compatible with your devices and when transcoding is required.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9

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    Quote Originally Posted by Paul View Post
    Mezzmo includes both 32-bit and 64-bit versions of FFmpeg. These versions are recommended for Mezzmo since we have tested them extensively. Newer versions may not work since the developers of FFmpeg do often change parameters, etc. and this will affect transcoding. You can see the version of FFmpeg by going to the Transcoding Settings dialog. We typically update the version of FFmpeg when we release a new version of Mezzmo. The upcoming Mezzmo v4.1 includes a newer version of FFmpeg.

    Each device you own has different video, music and photo format support. Devices support different file containers (e.g. MP4, AVI, MPEG, MPEG-TS, WMV, MKV, etc.), video codecs (H.264, MPEG-4, MPEG-2, etc.) and audio codecs (AC-3, DTS, AAC, MP3, etc.). So there is no one format that you can convert your files to. That's where device profiles are used to tell Mezzmo what formats are compatible with your devices and when transcoding is required.


    With this in mind then, for Sony Bravias and PS3's, what would be the best format to minimize transcoding? Avi's seem to be a problem with the Bravia, whereas mp4's seem to work well on both. Is there any way to get information on this?

  10. #10
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    To know what format to convert your files to for your devices, you should look at the supported formats for the devices (via their manuals or online information). The problem is that manufacturers often don't list detailed format information for their devices, so it often comes down to trial and error. For your 2011 Bravia TV and PS3, I'd suggest both devices support the MPEG-TS container with h.264 video codec and AC-3 codec.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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