Video Data Not Supported

[Marshall1975]

I can stream TV series and films of any type with no problem at all. However if I pause any stream at all upon restarting it after a minute or so I always get the message "Video Data Not Supported". I stop the stream and restart it and all is ok. So really Im wondering why it has this strange characteristic.

[Paul]

Not sure why you are getting this problem. It could be a firmware issue within the device. We'll need to know your device (including model number), the device profile assigned to your device (see Media Devices dialog) and the FFmpeg information for one of the files that have this problem (right-click on the file in Mezzmo and click 'Get FFmpeg Information').

[Marshall1975]

Paul. The TV is a Samsung UA48H6400. The profile assigned is Samsung H. TV is directly connected using a lan cable so no wireless problems. Have attached the FFMPEG info from the most recent film to do it today.

ffmpeg version N-66094-gbb8b752 Copyright (c) 2000-2014 the FFmpeg developers
built on Sep 4 2014 16:23:51 with gcc 4.8.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
libavutil 54. 7.100 / 54. 7.100
libavcodec 56. 1.100 / 56. 1.100
libavformat 56. 4.100 / 56. 4.100
libavdevice 56. 0.100 / 56. 0.100
libavfilter 5. 0.103 / 5. 0.103
libswscale 3. 0.100 / 3. 0.100
libswresample 1. 1.100 / 1. 1.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'I:\Human Traffic (1080p).mp4':
Metadata:
major_brand : isom
minor_version : 1
compatible_brands: isomavc1
creation_time : 2014-10-29 00:01:07
Duration: 01:39:28.09, start: 0.000000, bitrate: 2073 kb/s
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p(tv, bt709), 1920x1040 [SAR 1:1 DAR 24:13], 1975 kb/s, 24 fps, 24 tbr, 24k tbn, 48 tbc (default)
Metadata:
creation_time : 2014-10-29 00:01:07
handler_name : video.264#trackID=1:fps=24 - Imported with GPAC 0.5.0-rev
Stream #0:1(eng): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 93 kb/s (default)
Metadata:
creation_time : 2014-10-29 00:01:22
handler_name : GPAC ISO Audio Handler
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 41, 100
---> Frame rate: 24.00
---> Aspect ratio: 24:13 PAR=1:1
---> Duration: 01:39:28

[Paul]

Thanks for the information. Mezzmo server is streaming this file directly to your TV without any transcoding or modification. So it's strange your TV produces the error message. It's best we see a set of logs when this error occurs on your TV. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Now reproduce the "Video Data Not Supported" error. When it occurs, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

Also, as a test, try reproducing the problem when a video that is not .MP4 and see if it occurs. Let us know what you find.

[Marshall1975]

Paul

Have logged the error happening and emailed it to you. I will try with an avi and mkv when I get a chance and let you know what happens. Although Im pretty sure it makes no odds as it does it with every file.

[Paul]

OK - thanks. We'll analyse the logs and report back via email.

[Marshall1975]

Paul

For some reason when I attach the zip file to an email it will not deliver to you. I just always get back a message saying the mail could not be delivered. I have uploaded it my google drive instead for you. https://drive.google.com/file/d/0B-A...ew?usp=sharing

[Paul]

If the email attachment is > 10MB, then it will be rejected. Perhaps that's the reason.

We'll download the logs and analyse them shortly. We'll report back here.

Update: We've had reports from several Gmail email users that their emails with attachments to us are not getting through to us. Looking at the Gmail support forums, it seems Gmail is having problems with ZIP attachments as many people are complaining about the same problem. Google is apparently looking into it. So for the moment, upload your attachments to a filesharing site like OneDrive, Google Drive, Dropbox, mega.co.nz, etc. and email us the download link.

[Paul]

Hi Marshall1975,

Please email us at support [at] conceiva [dot] com and we'll provide a tweaked device profile to try.

[Marshall1975]

Paul

Thanks for the new profile. The problem still persists though. I tried your earlier suggestion about using an MKV or AVI and the problem does not happen. It only happens with MP4 files. I have done another set of logs with a different MP4 for you to have a look at. https://drive.google.com/file/d/0B-A...ew?usp=sharing