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Thread: Device Support

  1. #1
    Join Date
    Oct 2010

    Default Device Support

    So currently evaluating the product. Having issues with two of my devices. Have a Samsung Captivate that just gets "unsupported" on all the file types. Also can't get my DirecTV HR-24 DVR to work. It plays the video but doesn't have any sound. My videos play fine on my Samsung TV, XBOX and PS3. Any Help?

  2. #2
    Join Date
    Nov 2007
    Melbourne, Australia


    With the Captivate - are you playing "native" files or do they need to be transcoded? If they need to be transcoded, then they can only be played after transcoding has finished (due to a technical issue), so if you try to play one file, then let it finish transcoding and then try to play it again - does it work?

    For the DirecTV - is the "DirecTV HR" device profile selected or is it using something else? Check the Media Devices dialog and see if the correct profile is used. If it is, can you please turn on logging (see this thread: then try to play that file for a couple of seconds, then stop the server and send a message with logs to support (at) conceiva (dot) com and we'll see what's happening.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at
    Wiki: User Guides & Reference Manual at

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