New Mezzmo user problems

**Paul** · 03-05-2012, 10:11 AM

Hi,

With your Samsung TV - can you please go to the Media Devices dialog and check which device profile you are using? If it's "Samsung C", I'd recommend trying "Samsung BDP", as it may work better and should resolve those playback issues.

I'm not sure I completely understand the issue with music and WMP. Are you using WMP as the client (player) and streaming from Mezzmo? So, you see tracks in Mezzmo, but not when browsing Mezzmo using WMP, right? If that's the case, please enable logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging) then browse to a playlist that doesn't show all files it should. After that, stop the server and send the logs to support, please also mention the files that didn't show up (but which can be see when using Mezzmo GUI).

When Mezzmo crashed - did you have any tasks running in the Status pane (e.g. maintenance, updating thumbnails, etc...)?

**freshhouse1** · 03-05-2012, 09:42 PM

Hi Dennis

Thanks for the quick response. I will try the profile you suggest and let you know how it goes.

You're right about the WMP situation, I am using WMP as the client and streaming from Mezzmo. I haven't set up a playlist, I'm just browsing the library through the WMP interface and can't find specific album tracks either by browsing or searching. I'll create a test playlist and add some of the missing tracks, enable logging and try again.

When Mezzmo crashed I wasn't aware of any tasks running but the TV is in a different room to the PC so I can't be sure. I can use RDP to connect to the PC from there though, next time I stream a video I will keep it open so I can see what's happening.

**freshhouse1** · 03-07-2012, 09:02 AM

Hi Dennis,

I've emailed support with the logs as suggested.

In case anyone else is interested;

I couldn't browse to, or find lots of music files in WMP (even though I could see them in Mezzmo) until I added them to the "Test Playlist", then they were searchable but still didn't appear in the library under Artist, Album or Genre.

In addition to this, I have tried using the Samsung BDP profile instead of Samsung C, and I couldn't recreate the problem where playback was stopping and moving to the next episode at first using the same .MKV file, but it happened when viewing an .AVI and playback kept buffering when viewing a .MOV and I had to cancel playback. When I went back to the server to stop logging, I accidentally clicked the "Network" tab at the bottom which caused the server GUI to hang. I left it for a couple of hours but it never came back so I ended it through task manager - but I think the logs were still being written to, as the zipped up logs were 12MB.

Another strange issue I noticed is when playing a MP2 file through the TV (on both the Samsung C and BDP profiles), the file size is miscalculated - in the one I tried is only 138MB but the TV thinks it's 1.3GB, and it plays at a much lower speed than normal. It seems to play fine on my iPhone through AirPlayer using the PlugPlayer profile though.