No audio when playing video

[Christian]

Unfortunately, that did not work. I did try earlier in the week another media device setting that had iPad labeled which did but unfortunately when I kept that setting, I had difficulty playing other videos that I did not have trouble with before.

[Paul]

Understand. Go back to the Properties dialog (Transcoding tab) and delete the "Original File" entry you just added. Next, right-click on the video and click 'Pre-transcode Files'. On the Pre-transcode Files dialog, select your device/app and click 'Choose Formats'. On the Transcoding Formats dialog, select the bolded format and select the 'Force full transcode of all channels' checkbox. Click OK to save these settings and click OK again to start transcoding. Wait until transcoding has completed and then try to stream the video again. Let us know if that plays better.

[Christian]

I see file formats but none are bold. Click one or all?
Listed are
Matroska
Mov,MP4,m4a,3gp,3g2,mj2
Mpegts

[Paul]

Try MPEG-TS and see how you go.

[Christian]

I tried it and no luck. Went back and tried the other two as well and still did not work. I'm somewhat perplexed because I even went back and tried the setting that worked for me the other night that allowed me to watch this movie and other iPhone originated movies but it no longer works. That device setting was alpha systems media link player lite (iPad) .
I would have stuck it out with that setting but then I could not listen and watch the other movies under different format.

[Paul]

Understand. Create a set of logs and we'll see if we can see what's going wrong. Set the device profile back to "Mariia Smeshkova 8player" and turn on logging (see http://forum.conceiva.com/showthread...nostic-logging). Restart your Mezzmo server and try streaming a video now. When it fails to play properly, then stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[Christian]

I have sent. Thanks for your help.