No audio when playing video

**Paul** · 08-20-2015, 09:53 AM

Try MPEG-TS and see how you go.

**Christian** · 08-20-2015, 11:25 AM

I tried it and no luck. Went back and tried the other two as well and still did not work. I'm somewhat perplexed because I even went back and tried the setting that worked for me the other night that allowed me to watch this movie and other iPhone originated movies but it no longer works. That device setting was alpha systems media link player lite (iPad) .
I would have stuck it out with that setting but then I could not listen and watch the other movies under different format.

**Paul** · 08-20-2015, 11:56 AM

Understand. Create a set of logs and we'll see if we can see what's going wrong. Set the device profile back to "Mariia Smeshkova 8player" and turn on logging (see http://forum.conceiva.com/showthread...nostic-logging). Restart your Mezzmo server and try streaming a video now. When it fails to play properly, then stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

**Christian** · 08-21-2015, 07:46 AM

I have sent. Thanks for your help.

**Paul** · 08-21-2015, 10:34 AM

Thanks - got your logs. We analyse them shortly & report back via email.

**Christian** · 08-21-2015, 10:13 PM

That seemed to work for that video and other iPhone originated movies. But as before, when I go back and try to play MP4 movies (created on a camcorder per se), it will not show. I'm unable to get video or audio in that case; it does not load at all. Would you like me to send another log in that particular case as previous.